The way you speak matters more than what you say

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Psychology bears it out: the way we communicate is often more important than the message itself.

Just to give you an idea, let us begin this post with a fact that may surprise most readers. Studies carried out in the field of psychology at UCLA (the University of California, Los Angeles) state that 55% of a message is conveyed through our body language (the well-known idea that “the body speaks”); 38% is conveyed through tone of voice; and the remaining 7% through our choice of words — that is, spoken communication itself. Impressive, isn’t it?

That is why it is fair to say that other factors carry far more weight than the words themselves. Whether we hold our body stiffly or naturally, and whether our tone of voice is sharp and hurried or calm and relaxed, can completely change how the listener receives the message and, above all, how they interpret it.

Given how important this subject is, here are a few things to bear in mind when speaking to people, whatever the nature of the relationship, be it personal or professional.

1. Pay attention to your tone of voice - A good tone is a firm one that conveys credibility, but in a friendly, calm manner. Make it your go-to.

2. Lend an ear to the listener - Knowing how to listen is just as important as knowing how to speak in any conversation with more than two people. If you talk more than you listen, there is something in your communication that needs improving.

3. Get to know the receiver - Empathy is fundamental to human relationships, whether personal or professional. So take the time to genuinely get to know the person receiving your message, so that you can be more objective and clear in your communication.

4. Accept constructive criticism - Particularly in a professional context, receiving constructive feedback and knowing how to make the most of it can make communication (much) easier. Of course, not all feedback will be good, but considering it is important for ever more assertive communication.

5. Be objective - What is the purpose of the conversation? What outcome should it lead to? Rather than bringing in data and information that make the dialogue harder and add to the confusion, always opt for objectivity. Otherwise, the receiver may end up focusing on points in your message that are not actually all that important.

Now you know the main points to watch for more assertive communication. And if you need help making it even clearer, do not hesitate to get in touch with NEUROON, a company committed to bringing you closer to your personal and professional purpose.

Visit our website and find out more: https://www.neuroon.com.br/